Question 1

How big is the main filter?

Accepted Answer

It is approximatelly 5 Feet high.

Question 2

Can the whole system be installed in the kitchen?

Accepted Answer

Only the Reverse Osmosis filter can be installed in the kitchen under the sink. The whole house water purifying system should be installed either in the garage or outside the house.

Question 3

Which type of water treatment product should I purchase?

Accepted Answer

Once you know what is in your water through a water analysis, then you can better determine what you need to remove. We can do a FREE water test in your home and then be able to determine which product is better for you.

Question 4

Will the device you are recommending treat enough water to accommodate my family’s needs?

Accepted Answer

YES, it would purify your whole home water. You would get purified water on every tap of your home.

Question 5

Does your water purification system remove LEAD, BACTERIA, CHLORINE AND ARSENIC from the water?"

Accepted Answer

Yes, our water purification system removes lead, bacteria, chlorine, arsenic and other chemicals and contaminates from your home water.

Question 6

How long is the installation process?

Accepted Answer

It can take approximately 2-4 hours.

Question 7

How often do I need to add salt to the equipment?

Accepted Answer

This will depend on the type of system you have, if it is city water or well water, in both cases the salt level should always be up to half the tank (Recommended maximum).

Question 8

Will you be installing and servicing the device? Is that free, and if not, what will it cost?"

Accepted Answer

Intallation is FREE.

Question 9

If I move to a new house, do you move the equipment?"

Accepted Answer

Yes! We can offer the moving services for a fee, it depends on the distance from your old house to your new house.

Question 10

Does the water purification systems need maintenance?

Accepted Answer

Maintenance is every 1 year, you must call Customer Service +1(844) 326-8308.

Question 11

What type of salt do I need to add the equipment?

Accepted Answer

It will depend on the type of system you have.

For City water The recommended option is "Diamond Crystal Salt Pellets". (Yellow)

For well water the recommended option is "Diamond Crystal Iron Fighter". (Red)

Question 12

How much salt do I need to add to the equipment?

Accepted Answer

Salt level should always be up to half the tank (Recommended maximum).

Question 13

Does the water purification system give any type of warning when it runs out of salt?

Accepted Answer

The water purification system does not give any warning when it is out of salt. We recommend our customers to check the tank once a month to verify the amount of salt in it.

Question 14

How often does the Osmosis Reverse need maintenance?

Accepted Answer

Reverse Osmosis Maintenance is every 1 year, you must call Customer Service +1(844) 326-8308.

Question 15

If I have a well water system that uses Bleach, how should I fill it?

Accepted Answer

For every 1 gallon of Bleach you must add 2 gallons of water.

Question 16

What type of bleach should I use?

Accepted Answer

Minimum 7% sodium hypochlorite without fragrance or odors, you can buy it at Home Depot, Lowes, Walmart, Amazon, etc.

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Question 17

Why does my well system use Bleach?

Accepted Answer

It is used to kill bacteria

Question 18

Why is a pre-filter installed before the well water system?

Accepted Answer

It is installed as a preventative measure to protect the system from sand and other sediments contained in well water.

The frequency of drainage will depend on the quality of the water in your well or according to your water consumption. This can vary between 3 and 7 days.

If you do not drain the RUSCO frequently enough, it could affect the water pressure in your home.

To drain the RUSCO the red valve must be opened. (Turn left)

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Question 19

If I move to a new house, do you move the equipment?"

Accepted Answer

Yes, we can uninstall the Sytem and move it to your new home. We can offer you the moving service for a fee. The fee will depend on the distance to the new home.

This move must be done with ECOVERSE direct technician, otherwise the system will be out of warranty.

Question 20

Do you have a contractor’s license, business license, and liability insurance?"

Accepted Answer

Yes, we do have contractors license and liability insurance.

Question 21

What type of warranty comes with this product?

Accepted Answer

Our system has a 25-year warranty.

Question 22

What happens if my water purification system is off?

Accepted Answer

If you notice that the system display is OFF, you should call Customer Service +1(844) 326-8308, we must first check that the current source has power, in many occasions the GFCI current source has a safety mechanism that cuts the current.
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Question 23

What happens if my water purification system presents any problems?

Accepted Answer

Contact us directly to +1(844) 326-8308

Question 24

What happens if the equipment is disconnected from the power?

Accepted Answer

If the equipment is disconnected from the power, the equipment will use a 48-hour battery to save its programming, if the equipment exceeds 48 hours without power, you should call our technical support at +1(844) 326-8308, to reprogram the equipment at no cost to you.

Question 25

Who should I contact if the water purification system goes off or something happens with the equipment?

Accepted Answer

First, you should make sure the equipment is properly connected to the power. If it is and the problems persists, you should contact our technical support service at +1(844) 326-8308

Question 26

My water tastes bad. What may be the cause and can it be corrected?

Accepted Answer

If you want to treat your drinking and cooking water, a whole water purification system can greatly improve the taste, smell and quality of your water by removing chlorine and other offensive tastes.

Question 27

What is Water Filtration?

Accepted Answer

A process in which water passes through a water system that may include one or more filters for the purpose of removing turbidity, taste, color, iron, odor and/or certain chemicals such as chlorine and others in the water.

Question 28

How much time does the water analysis test take?

Accepted Answer

Approximadetly 45 minutes.

Question 29

Why is necessary a water purification system for your home?

Accepted Answer

A Water purification system is a simple and best way to support your health by preventing toxic chemicals and carcinogens from entering your body.

Question 30

What is PH?

Accepted Answer

A figure expressing the acidity or alkalinity of a solution on a logarithmic scale, where 7 is neutral, lower values are more acid and higher values more alkaline. The pH level of pure water is 7, and anything lower is typically considered acidic.

Question 31

What is Alkaline water?

Accepted Answer

Alkaline water is the opposite of acidic water. It has a higher pH level than plain water. Alkaline water helps alkalize an acidic body. This is especially important for people who consume diets that are rich in acidic foods, such as processed foods, dairy, sugar, and red meat. Some research suggests, you can live longer and healthier drinking alkaline water. Alkaline water has a PH of 9 and more. Our system provides 10.5 PH of alkaline water.

Question 32

There is chlorine in my water. Is chlorine bad for me?

Accepted Answer

Chlorine is a highly efficient disinfectant and it is added to public water supply to kill disease-causing bacteria. Chlorine in drinking water is bad for you. Chlorine is widely used in drinking water and studies suggest that long term exposure to chlorinated drinking water is associated with an increased risk for bladder and rectal cancer.

Question 33

Do I need sales experience to apply for a job with you?

Accepted Answer

No, you do not need previous experience. We will give you a free training which will prepare you to become a great sales person. We also offer high commissions, the use of a CRM and an iPad. You will get all the tools you need to succeed as a salesperson in our company.